I Heart Canon

   Posted by: Shantanu Goel   in Uncategorized

Blog | Tech Blog | Secure Coding | Twitter | RSS Feed

A gaping mouth was all I had when my 3 year ol’ Canon Powershot S1 IS’s LCD/EVF went blank all of a sudden a few months ago. Nothing could be seen, clicking the picture button resulted in blank pics. Googling about it revealed an advisory by Canon, stating that it is a known issue with the CCD image sensor. Canon impressed me by that notice when they said they will fix it for free, even for cameras out of warranty period, and will also pay to-and-fro shipping. Contacting canon support in India (support, in India? Is that a joke?) resulted in just their ignorance about any such advisory.

Undeterred, I sent the camera to the land of dreams (USA) with a friend, e-mailed the Canon USA support at carecenter@cits.canon.com with my predicament, and they promptly sent shipping labels to my friend. So far so good. But a couple of months went by, with no word from them. Customer support told me they are awaiting parts. Sad I was that day .

One fine day, I just checked the status of the return shipping label on a whim, and found that they had shipped my camera back. I was disheartened thinking it had been returned unrepaired, but then my friend called to let me know that they had sent some other camera back. I thought they might have sent some low price, refurbished camera, but atleast a working camera is better than a non-working one.

Today my friend came back from the US, and what do we have? A brand spanking new Canon Powershot S5 IS (8 MP, 12x Optical zoom, flip out and twist LCD). Yessir . I truly heart Canon. Here is a pic of my new baby (Ah, the irony, the clicking powerhouse has been clicked with a low-res phone camera, but anyways.)


Note: Contact canon immediately if you are facing the same problem and your camera is one of these:

– Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
– Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

[tags]canon, customer care, powershot, S1 IS, s5 IS, CCD problem, blank lcd, blank evf, blank picture, image sensor problem[/tags]

© Shantanu Goel | I Heart Canon

Quote of the day: Homer: Kids, you tried your best and you failed miserably. The lesson is, never try.

Tags: , , , , , , , , ,

This entry was posted on Monday, March 10th, 2008 at 8:54 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 comments so far


So heart rending to know this Shantz!!
MAny MAny congrats!

This calls for a canon party..one camera for every guest..thoda cheap model bhi chalega!!!

March 18th, 2008 at 5:28 pm
Shantanu Goel

hehe…zaroor zaroor..maine apne naye camera se ek acchhi si tasveer kheenchoonga, of another canon camera, and will make big posters of it to gift everyone. Ho Gayi canon party 🙂

March 20th, 2008 at 1:32 am
Pooja gupta

hey…….this is not fair!!!

April 2nd, 2008 at 4:15 pm

Leave a reply

Name (*)
Mail (will not be published) (*)